Reference

Terms and Conditions That Govern Your ultra79 Account

These terms set out what you agree to when you open and use an ultra79 account, including how we handle deposits through DANA, OVO, and GoPay, what qualifies as eligible account activity, and how access is determined based on local law and your region.

Applies to all account activityCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms supersede earlier versions
ultra79 Terms and Conditions That Govern Your ultra79 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, a transaction under DANA, OVO, or GoPay, or an access restriction, our support team is the right first stop. You can reach us through live chat directly in the lobby, or via email for written records. For players in Bandar Lampung and across Indonesia, response times depend on queue volume — live chat is faster for time-sensitive account queries.

Team online

Live Chat

Open the chat widget inside your account lobby to raise any terms-related query. This is the fastest path for account holds, wallet verification issues, or access questions.

Email Support

Send a written query to our support address for formal terms concerns, account disputes, or withdrawal verification requests. Include your registered wallet type — DANA, OVO, or GoPay.

Account Help Section

The account help section inside the platform covers common terms questions — wallet matching rules, login verification steps, and what triggers an account review — without needing to contact support.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also define how ultra79 manages the data tied to your account. We collect only what we need to verify your identity, process your wallet transactions, and keep your account secure. Your DANA, OVO, or GoPay details are used solely for transaction matching and are not shared with unrelated third parties. We use standard encryption on all account data in transit. If you want to request a change to your registered details — such as updating a linked wallet — you need to contact support and pass an identity check before any change takes effect.

Wallet Data Use

DANA, OVO, and GoPay details linked to your account are used only to process and verify transactions. We do not use them for marketing or share them with unrelated external services.

Account Security

Your login credentials are your responsibility under these terms. We recommend using a unique password and confirming any OTP sent during login. Sharing access is a breach of account terms.

Data Retention

We retain transaction and account records as required by applicable compliance obligations in eligible regions. You may request a summary of your account data by contacting support with identity verification.

Requesting Changes

To update registered details or dispute a transaction outcome, contact support in writing via email. Include your account ID and the wallet reference — DANA, OVO, or GoPay — involved in the query.

Common Questions About These Terms

These answers cover what our terms mean in practice — from wallet rules to account eligibility to how changes are communicated. If your question is not here, live chat or email support can help directly.

Yes, if you access ultra79 from Indonesia and local law permits it. Access and account eligibility depend on your region and applicable local law at the time you use the platform.

No. Under these terms, the wallet used to deposit must belong to the registered account holder. Deposits from third-party DANA, OVO, or GoPay accounts are not accepted and may trigger an account review.

We post the revised version on this page. Continuing to use your account after the update means you accept the new terms. We recommend checking this page if you notice any change to account behaviour.

Contact our support team by email with your account ID and wallet type — DANA, OVO, or GoPay. We will verify your identity before providing any account or transaction summary.

Account sharing, using unverified wallets, suspected fraudulent activity, or accessing the platform from a region where local law does not permit it can all lead to a temporary hold or permanent closure.

Yes, but only after passing an identity verification check through our support team. We do not process wallet updates without written confirmation and a completed verification step.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.